Frequently Asked Questions

Do you have a minimum order?

No, you can order one bag, but there would be a delivery surcharge unless it is ordered with other products on our Decorative Aggregates website that take it past the free delivery threshold.

Does the price include delivery?

25x20kg poly bags is the smallest order that qualifies for free delivery. This is for postcodes which fall in to Zone 1 out of our 3 different zones. A Zone 2 postcode is only a £10 surcharge on top of the order total.

What quantities can I purchase?

The 50x20kg poly bags on a pallet is the most popular due to the fact it keeps for longer in the sealed plastic bags. These also make it easier to transport without spilling. Any number of these bags can be ordered. The cheapest option is the 850kg bulk bag, but that is more geared up to orders where you envisage using large amounts and don't intend to keep it for long unless it is going to be used to fill grit bins.

Do you deliver on Saturdays?

Yes, but a Saturday delivery would incur a £40 surcharge.

Can I specify a time?

Times cannot be specified. The day of the order can be chosen and the delivery can be expected between 8am and 6pm.

How much notice do I need to give for delivery?

As long as your order is received before 12pm then for a surcharge next day delivery is available. Otherwise delivery prices start for Free on 48hr services.

Do you deliver to where I live?

The Decorative Aggregates website delivery page shows a list of qualifying postcodes. Alternatively, simply select the postcode where you want the delivery at the checkout process and you will be advised whether delivery is possible for ordering online or whether to phone for a quote. There would only be a problem in the most isolated parts of the UK.

Does the price include VAT?

All prices quoted are exclusive of VAT. The final cost of the products ordered and any delivery charges are calculated at the checkout before you pay.

Is the rock salt pure or mixed?

We don't mix our rock salt with sand like some of our competitors do. What you get is pure rock salt that disappears without leaving sand and grit everywhere.

Will I receive an invoice or receipt?

The confirmation email is both your invoice and receipt and includes our VAT number.

How is the Rock Salt delivered?

Bulk bag and poly bag deliveries will be made by a kerbside tail-lift lorry to put the pallet as near as possible to where you need it. The ground and road need to be flat, level and solid to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside at the drivers discretion if he deems it safe to do so.

What do I do with the pallet?

Unfortunately the haulier doesn't re-collect the pallets. You would need to safely dispose of the pallet yourself.

Is Rock Salt safe?

Under normal conditions of handling and use, Rock Salt is unlikely to have any harmful effect. We recommend you view our Safety Data Sheet page for more detailed information.

How does Rock Salt melt ice?

The salt works by lowering the melting point of ice which is termed freezing-point depression.

How do I use the rock salt?

If snow or ice is forecast you can prevent it settling or taking hold by spreading evenly over the area that needs to be kept clear. This can be repeated as necessary. Rock salt can also be applied directly on top of ice and snow to start the melting process. We also sell accessories like shovels and grit bins to help you store and spread the rock salt.

How should rock salt be stored?

We recommend a grit bin as the safest way to store rock salt and keep it dry. The 20kg sealed poly bags are an alternative option for keeping in your garage, shed or even the boot of your car so you are ready for any unexpected adverse weather. Rock salt will freeze solid at around minus 7 degrees so think about this when choosing where and how to store it.